Privacy Policy

At Pooch & Puppy Playhouse, we value the privacy of our customers and their pets. This privacy policy explains how we collect, use, and protect personal information in accordance with applicable data protection laws.

Information We Collect

We collect personal information from you when you book a service, register for updates, or communicate with us. This may include:

• Your name, contact details (email, phone number, address)
• Payment information (processed securely via a third-party payment system)
• Your dog’s name, breed, age, medical history, and any special care instructions

How We Use Your Information

We use the information you provide to:

• Process bookings and payments
• Communicate with you about bookings, cancellations, or daycare updates
• Ensure the health and safety of your dog during their stay
• Improve our services and customer experience

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with trusted service providers (e.g., payment processors, email service providers) who assist us in running our business. These third parties are obligated to protect your data in accordance with applicable laws.

Data Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or alteration. Our data is stored securely and only accessible to authorized personnel.

Retention of Data

We will only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, and to comply with any legal requirements.

Your Rights

You have the right to:

• Access any personal data we hold about you
• Request corrections to any inaccurate information
• Request deletion of your data, subject to any legal obligations we may have
• Withdraw consent for us to use your data, where applicable

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions or concerns about how we handle your personal information, please contact us at:

Pooch & Puppy Playhouse
46 Pate Road, Melton Mowbray, LE13 0RG
poochpuppyplayhouse@gmail.com
07884660824